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QUALITY POLICY
We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional management, team work and continuous refinement of our services.
 
Operations
Our operations are based on the HUB & SPOKE concept and are aimed at offering cost effective, reliable and time advantage services as the key criterion. Proper documentation provides the backup support for the efficient operations and provides complete Traceability of all consignment movements. Our Offices or Collection Centers are conveniently located at every wanted point for Customers to book a shipment. In case of a door pickup the Customer may contact us on phone/email or under a standing instruction to arrange for prompt pickup of the consignment. The pickup from the customer premises will be executed at the specified time by our field staff and an acknowledgement in the form of the consignor copy of the Consignment Note will be handed over to the customer. For all future reference regarding the status of the consignment the "consignment number" is the key.

The collection centre will arrange to move all the shipments to the nearest central office for consolidation of the consignments to a particular destination. The central office after consolidation will move the loads meant for each destination by the most appropriate mode of dispatch to the nearest hub center who in turn will forward the load to the final destination. Shipments may pass through more than one hub centre before they arrive at the destination.

The collection centre at the destination takes the responsibility of delivering the shipment to the addressee and will obtain an acknowledgment from them on the "proof of delivery" copy of the consignment note and handover the “Consignment Note copy" to the addressee, on demand, along with the consignment. The proof of delivery will be dispatched back to the Origin Centre where it will be handed over to the shipper, on demand, as an evidence of receipt of the shipment by the addressee.

We operate the dispatch of our Loads through our Own Fleet of Vehicles, Leased Railway Wagons, through On Travel Courier (OTC) by Train or Bus, through On Board Courier (OBC) by Commercial Flights AND through Special Messenger Services (SMS) throughout the Network.

OPERATIONS  NETWORK

Our HUB & SPOKE system established to facilitate proper connectivity of Network Operations ensures flawless movement of the LOADS. Our Operation Network is supported by over 200 Major Hubs and above 850 Sub-Hubs through over 2485 Offices in India. This ensures our Network connectivity to over 24000 Destinations in India.

Our International Gateways at Mumbai, Chennai, Kolkata & New Delhi makes it easy for the smooth International Operations both ways with our International Business Assoicates Hubs at New York, Dubai, Singapore & London.

The Professional Couriers is the only Courier having this largest network in India, covering more than 40000 destinations through over 2500 offices all over the country.

MARKET SCENARIO

The Professional Couriers is approved by a large number of prestigious organizations and various other general customers as an approved vendor for the supply of Quality Services in the courier industry.

The Professional Couriers is committed to the various service needs of the customers and are providing strategic solutions to all the sectors of the Business and Industry.

Our economical pricing policy and consistent delivery of quality services over the years and "TRUST BUILT ON TIME" and the Patronage of the Valued Customers are the essence of the success of The Professional Couriers' network.

By virtue of TPC's extensive network, lengthy clientele, goodwill and growth, it is undoubtedly the leader in the Indian Domestic Courier Industry.

By virtue of TPC's extensive network, lengthy clientele, goodwill and growth, it is undoubtedly the leader in the Indian Domestic Courier Industry.



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