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QUALITY POLICY
We at The Professional Couriers are committed to satisfy the expectations of our customers through timely and safe delivery of their consignments.

We achieve this through professional management, team work and continuous refinement of our services.
 
Service Guide - Dos & Dont's

Customers are requested to read the following points carefully before booking the consignments/shipments

  1. ADDRESSEE'S DETAILS
    • Address,Invoice and other details of the shipment should be in English.
    • Without Telephone/Fax/Mobile Numbers,Documents & Samples will not be forwarded.
    • Any booking without Telephone Number is accepted, but it should be booked at the risk and responsibility of Shipper
    • However, Documents meant for University, Government Organizations, Embassy & Bank can be forwarded without Telephone Numbers
  2. CD & VIDEO CASSETTES
    • CD's and Video Cassettes to all destinations will be accepted only declaring contents of CD/VIDEO and their value mentioned on Invoice
  3. CHEMICALS
    • Chemicals can be forwarded if it is accompanied with Proper Documentation
    • Hazardous & Poisonous chemicals in any form should not be accepted
    • Flammable chemicals in any form should not be accepted
  4. CREDIT / DEBIT & ATM CARDS
    • Credit, Debit & ATM cards should be booked as Non-Documents
    • These may be forwarded at SHIPPER's Risk
  5. CURRENCY & CHEQUES
    • Will not forwar Currency and Blank signed Cheques & Traveler's Cheques
    • Covers containing Cheques & Traveler's Cheques in complete forms can be accepted and forwarded
  6. FOOD ITEMS
    • Dry food Items like Rice, Chilly, Turmeric Powder etc., can be sent and the quantity is limited upto 1Kg
    • Above 1Kg will be forwarded on special rate. The Special rate will be informed on request
    • Cakes & Sweets are not to be accepted
  7. IDOLS & STATUES
    • Idols and Statues will be forwarded with Non-Antique certificate from Handicraft Department
    • Obtain No Objection Certificate from Bank indicating the item does not have commercial value and Foreign Exchange is not involved with the transaction.
    • Original Purchase bills should be attached
  8. MEDICINES
    • Doctor's Prescription/Certificate should be accompanied stating cause of illness & necessity of medicine prescribed for Patient's health
    • Doctor's Certificate/Prescription & Medical Bills, should be attached with 1 Original and 4 Xerox copies
    • For AYURVEDIC Medicines, a letter containing the details of "Mixture Preparation " should be enclose
    • Liquid Medicines will not be forwarded and if received it will be returned back to Origin station
  9. PASSPORT
    • We will not book passport to any destination
    • Cancelled passports can however be accepted with related paper works
  10. PERISHABLE GOODS
    • We will not book perishable items(Eg. Fruits, Sweets and Pickles)
  11. PRECIOUS METALS
    • We will not accept Silver, Gold, Platinum ornaments & Precious Stones/Pearls in any form
    • We will not commit delivery time for tender documents
    • We will accept such documents well in advance with sufficient days to ensure timely delivery
  12. SAMPLE SHIPMENTS
    • If a Company forwards sample, it should have a detailed Invoice typed in Company's letterhead with their seal affixed on it & signed by the Authorised Signatory
    • Liquid content will not be accepted. Any material packed in bottles will not be forwarded
    • If an individual forwards sample, a common invoide(already circulated by us) should be attached duly filled in by the individual with actual contents, quantity, value and reason for sending the same
  13. SEEDS
    • SEEDS can be forwarded if accompanied with Quarantine Certificate obtained from the Agriculture Department
  14. TENDER DOCUMENTS
    • Tender Documents and Blue prints should be booked as Non-Dox
    • We will not commit delivery time for tender documents
    • We will accept such documents well in advance with sufficient days to ensure timely delivery
  15. TOBACCO, CIGARETTE AND BEATLE NUT
    • We will not book Tobacco, Cigarette and Beatle Nut to any destinations
    • Cigarette Company to Cigarette Company sample of Tobacco/Cigarette can be accepted with proper paper works
    • Individual-to-individual should not be accepted
    • Germany & Hong Kong has banned courier packets containing Medicines, Food Items, Rice, Seeds and any powder item for time being.
  16. X-Rays & PHOTO ALBUM
    • X-Rays and Albums can be forwarded as Non-Documents
    • Loose Photos will be considered as Documents

 


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